GROUNDED CUSTOMER REPLY: PRE-SEND CHECK
Customer questions: [list each question]
Verified facts and sources: [facts]
Unknowns: [what needs checking]
Actions the sender can offer: [authorised next steps]
Commitments the sender cannot make: [limits]

[ ] Every customer question is addressed.
[ ] Requested dates are not presented as confirmed dates.
[ ] Prices, availability and order details match current sources.
[ ] No policy, discount, refund or guarantee was invented.
[ ] The proposed next step is within the sender's authority.
[ ] No response deadline or reassuring estimate was added.
[ ] Important conditions survived tone and length revisions.
[ ] Any necessary internal checks are complete before sending.

Final draft: [paste reviewed reply]
Remaining checks: [questions for the responsible person]
Ready to send: [yes, or describe the blocker]